Returns Policy
Because hair is a personal care item, we take returns very seriously for hygiene reasons.
Eligible returns
- Unworn, unwashed, uncut units with lace and hairline untouched, in original packaging.
- Request within 7 days of delivery.
Final sale
- Custom-colored, customized, plucked, bleached or cut units.
- Units that have been tried on without a wig cap, washed or styled.
- Sale items and services.
How to request a return
- Call or text (645) 229-4533 with your order number and photos of the unit.
- Once approved, ship it back with tracking. Return shipping is paid by the customer.
- Refunds are issued to the original payment method within 5 business days after inspection.
Damaged or wrong item?
Contact us within 48 hours of delivery with photos — we will make it right.
